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My balances are incorrect after being pulled - how can I troubleshoot?

Jeff Min avatar
Written by Jeff Min
Updated over 2 months ago

You can restart a connection for your integrated account by selecting [Preference] > [Integrations] and disconnecting that integration.

From there, reconnect your account. If on your second try you are still having difficulties with the connection, please use the Chat below to get in touch with our support team or by emailing to us at [email protected].

Do provide more details about the incorrect data, so that the team can quickly identify the issue. For example, you should specify the affected accounts, the amounts you're seeing, and the amounts you expect to see.

If the error is related to transactions, let us know the transaction date, description, and what you expect to be seeing.

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